How is an 'Approved Customer' defined for an Aerus franchise?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
- F. "Approved Customer" means either (a) a non-commercial, residential buyer of Products, or (b) a commercial buyer of Product who is not designated as a "national account" in the Manuals and who is not engaged, and not anticipated to be engaged, in the sale of any cleaning, purification, health improvement or other consumer products or services, who, in either case, is purchasing the Products for such customer's use or consumption and not for re-sale.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, an 'Approved Customer' is specifically defined for the purposes of franchise operations. This definition distinguishes between different types of buyers to whom a franchisee is authorized to sell Aerus products.
Specifically, an 'Approved Customer' is defined as either a non-commercial, residential buyer who purchases products for their own use, or a commercial buyer who meets certain criteria. For a commercial buyer to be considered an 'Approved Customer', they must not be designated as a 'national account' within Aerus's manuals. Additionally, the commercial buyer must not be engaged, nor anticipate engaging, in the resale of cleaning, purification, health improvement, or other similar consumer products or services. In both cases, the customer must be purchasing the products for their own use or consumption, rather than for resale purposes.
This definition is important for Aerus franchisees because it restricts who they can sell to. Selling to unauthorized customers could be a breach of the franchise agreement. Franchisees should carefully consult the manuals to identify any 'national accounts' and ensure that their commercial customers meet the criteria for being an 'Approved Customer'. This ensures compliance with Aerus's policies and protects the integrity of the franchise system.