What standards of service must an Advanced Mobile Iv And Amiv franchisee maintain?

Franchisee agrees at all times to faithfully, honestly and diligently perform the Franchisee's obligations under this Agreement, and to continuously exert best efforts to promote the Franchise. Franchisee agrees to utilize the Marks and Licensed Methods to operate all aspects of the Franchise in accordance with the Licensed Methods. Franchisee shall offer only such products and services as Franchisor shall designate and shall be restricted from manufacturing, offering or selling any products and services not previously approved by Franchisor in writing. Franchisee must utilize the Marks and must feature products and services approved by Franchisor in writing.

• 1.3 Performance Benchmarks. Franchisee shall dedicate the necessary time and attention necessary to reach the minimum performance benchmarks outlined in Schedule 4 attached to this Agreement (the "Performance Benchmarks"). Failure to reach the level of sales or performance in a given time period as stated in the Performance Benchmarks shall be good cause for Franchisor, in its sole discretion, to terminate this Agreement or to reduce the size or scope of protection of the Franchise Territory.

You will operate and maintain the Franchise so as to obtain the highest classification possible from the governmental authorities that inspect businesses similar to your franchise business in your area. If you are not able to obtain such classification or if you fail to operate in accordance with the standards of quality, maintenance, repair and sanitation required for the highest rating, then within 30 days after you first receive notice of your failure to obtain the highest classification you will comply with all requirements to receive the highest rating. You will maintain the highest rating thereafter. At our option, we may cause trained personnel to operate the Franchise as we deem necessary to work with and train your employees until the Franchise obtains the highest classification. You will reimburse us for all costs of providing our personnel, including costs of transportation, meals, lodging, salary, wages or other compensation, plus the cost of fringe benefits (which will be deemed to be 15% of the salary and wages).

You shall purchase all products, services, supplies and materials required for the operation of the Franchise from manufacturers, suppliers or distributors designated by us. You must purchase nurse kits, simulator equipment, and inventory items such as needles, water and saline bags, and various IVs and related products, and items that bear the Marks from us, our affiliates, or suppliers we direct and approve from time to time. Proprietary items and supplies may be private labeled by us or our affiliates. We or our affiliates retain the right to make a reasonable profit on any items, supplies and materials you buy from us or our affiliates. You must use us, our affiliate, or a designated vendor for website and social media advertising, scheduling system, and payment processor.

Beginning in the fourth month following the Effective Date of this Agreement, and for every month thereafter during the Term, you must order and purchase at least $500 in product from us, our affiliate, or designated supplier for the operation of the Franchise. You must always have enough supplies on hand to meet customer demand.

You will assure that you and all your agents, employees, consultants, partners, owners, members, officers, directors, and shareholders and other persons in your control, to whom any information is communicated, will keep, preserve, and protect all confidential information. You will require as a condition of the employment of your employees and anyone else providing services to you that they maintain and protect Confidential Information, including the signing of a confidentiality agreement. You must follow our security procedures, which may include the execution of approved nondisclosure agreements, and Intranet and Internet usage agreements. You will be responsible to enforce these covenants and agreements by your employees. These covenants are for the benefit of us and the Advanced Mobile IV franchise system and are enforceable by us. If you become aware of any actual or threatened violations of these covenants by any of your employees and anyone else providing services to you, you will promptly and fully advise us in writing of all related facts known to you. You will cooperate with us in all ways we reasonably request to prevent or stop any violation.

Source: Item 23 — RECEIPTS (FDD pages 54–202)