Under what circumstances must a 7 Brew franchisee upgrade the Computer System?
7_Brew Franchise · 2025 FDDAnswer from 2025 FDD Document
13.C)
Computer System
You must obtain and use the computer hardware and software, point-of-sale system, computer-related accessories and peripheral equipment, tablets, smart phones, on-line, digital, and mobile-app ordering systems, and on-line inventory-ordering system we periodically specify (the "Computer System"). You must use the Computer System to access the System Website and to input and access information about your sales and operations. The Computer System must permit 24-hours-per-day, 7-days-per-week electronic communications between you and us. (Franchise Agreement – Section 7.E) We and our designee have continuous, unlimited, independent access to all operational information on the Computer System, excluding employee or employmentrelated information. There are no contractual limitations on our right to access the information on your Computer System, except that we will not unreasonably interfere with your Store's operation.
The required Computer System currently consists of point-of-sale system equipment and iOS accessories, including iPads, iPad cases, charging stations, portable charges, and credit-card processors. We estimate the Computer System's cost to range from $15,000 to $25,000. Neither we nor any affiliate has any obligation to provide ongoing maintenance, repairs, upgrades, or updates.
The third parties whose computer-related products you buy have no contractual right or obligation to provide ongoing maintenance, repairs, upgrades, or updates unless you obtain a service contract or a warranty covers the product.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 34–45)
What This Means (2025 FDD)
According to 7 Brew's 2025 Franchise Disclosure Document, franchisees must obtain and use specific computer hardware and software, including a point-of-sale system, computer-related accessories, peripheral equipment, tablets, smartphones, online ordering systems, and an online inventory-ordering system. This complete system is referred to as the "Computer System," and 7 Brew periodically specifies its components.
The Computer System is essential for accessing the System Website and for inputting and accessing information about sales and operations. It must also allow for 24/7 electronic communication between the franchisee and 7 Brew. The franchisor and its designees have continuous, unlimited access to all operational information on the Computer System, excluding employee-related data.
The 7 Brew FDD states that neither 7 Brew nor any affiliate is obligated to provide ongoing maintenance, repairs, upgrades, or updates to the Computer System. Changes in Brand Standards may require franchisees to invest additional capital in the store and/or incur higher operating costs. Franchisees must comply with these obligations within the timeframe specified by 7 Brew.