What standards, procedures, and requirements are included in 7 Brew's Brand Standards for responding to customer complaints?

According to the 2025 FDD, 7 Brew's Brand Standards include standards, procedures, and requirements for responding to customer complaints. Franchisees must adhere to these standards as part of operating a 7 Brew store.

7 Brew retains the right to modify and supplement these Brand Standards periodically, which may require franchisees to invest additional capital in the store and incur higher operating costs. These Brand Standards become legally binding when 7 Brew communicates them to the franchisee.

While 7 Brew establishes and modifies the Brand Standards, the franchisee retains complete responsibility and authority for the store's management and operation, including implementing and maintaining these standards. Franchisees acknowledge that operating the store in full compliance with the Franchise Agreement and Brand Standards is crucial, and any deviation can result in administrative and management costs for 7 Brew to address.