Is a 7 Brew franchisee required to ensure the Computer System permits 24/7 electronic communications with the franchisor?
7_Brew Franchise · 2025 FDDAnswer from 2025 FDD Document
advise your suppliers and others with whom you, we, our affiliates, and other franchisees deal that you are in default under any agreement with us or our affiliates (but only if we or our affiliate has notified you of such default).
E. Computer System
(1) You agree to obtain and use the computer hardware and software, point-of-sale system, computer-related accessories and peripheral equipment, tablets, smart phones, on-line, digital, and App ordering systems, and on-line inventory ordering system we periodically specify (the "Computer System"). You must use the Computer System to access the System Website and
to input and access information about your sales and operations. The Computer System must operate continuously.
Source: Item 22 — CONTRACTS (FDD pages 82–83)
What This Means (2025 FDD)
According to 7 Brew's 2025 Franchise Disclosure Document, franchisees are required to obtain and use a Computer System that operates continuously. This system includes hardware, software, point-of-sale systems, accessories, tablets, smartphones, and online ordering systems as specified by 7 Brew. The purpose of this system is to allow franchisees to input and access information about their sales and operations, as well as access the System Website.
7 Brew will have continuous, unlimited access to all information maintained on the Computer System, excluding data related to labor relations and employment practices, and to the content of any 7 Brew e-mail accounts provided to the franchisee. This continuous access ensures that 7 Brew can monitor sales, operational data, and communications to maintain brand standards and provide support.
7 Brew may periodically modify the Computer System's specifications and components, which may require franchisees to purchase, lease, or license new or modified computer components, software, and peripherals, as well as obtain service and support for the Computer System. While the FDD specifies that the Computer System must operate continuously, it does not explicitly state that the system must permit 24/7 electronic communications with the franchisor. However, the continuous operation and unlimited access granted to 7 Brew suggests an expectation of ongoing connectivity and data availability.