What was Roxanne Conrad's role at 360 Painting before becoming Chief Operating Officer of PSB?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
Ms. Conrad has served as Chief Operating Officer of PSB since April 2024 based in Charlottesville, VA and Naperville, IL. Ms. Conrad served as Senior Vice President of Operations of PSB from November 2023 to March 2024 based in Naperville, IL. From October 2022 to March 2024, Ms. Conrad served as President of 360 Painting based in Naperville, IL. From March 2019 to February 2021, Ms. Conrad served as VP of Marketing for Third Party Pet in Naperville, IL. Since January 2018, Ms. Conrad has served as owner of 360 Painting Naperville, in Naperville, IL and 360 Painting of Saint Charles in Saint Charles, IL.
Source: Item 2 — BUSINESS EXPERIENCE (FDD pages 12–13)
What This Means (2025 FDD)
According to the 2025 FDD, Roxanne Conrad served as President of 360 Painting from October 2022 to March 2024 while based in Naperville, IL. Before that, from March 2019 to February 2021, she was the VP of Marketing for Third Party Pet, also in Naperville, IL. Since January 2018, Ms. Conrad has been the owner of 360 Painting Naperville, in Naperville, IL and 360 Painting of Saint Charles in Saint Charles, IL.
Prior to becoming Chief Operating Officer of PSB in April 2024, Ms. Conrad also held the position of Senior Vice President of Operations of PSB from November 2023 to March 2024, while based in Naperville, IL. This indicates a progression of roles within both 360 Painting and its parent company, PSB, showcasing her experience in operations, marketing, and franchise ownership.
For a prospective 360 Painting franchisee, this information demonstrates that key leadership personnel have direct experience with the brand, both as franchisees and in operational roles. This can be reassuring, as it suggests an understanding of the challenges and opportunities faced by franchisees. It also highlights the potential for career advancement within the organization, as demonstrated by Ms. Conrad's progression from franchisee to President and ultimately to Chief Operating Officer of PSB.