Where is Roxanne Conrad based as Chief Operating Officer of PSB, which oversees 360 Painting?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
Ms. Conrad has served as Chief Operating Officer of PSB since April 2024 based in Charlottesville, VA and Naperville, IL. Ms. Conrad served as Senior Vice President of Operations of PSB from November 2023 to March 2024 based in Naperville, IL. From October 2022 to March 2024, Ms. Conrad served as President of 360 Painting based in Naperville, IL. From March 2019 to February 2021, Ms. Conrad served as VP of Marketing for Third Party Pet in Naperville, IL. Since January 2018, Ms. Conrad has served as owner of 360 Painting Naperville, in Naperville, IL and 360 Painting of Saint Charles in Saint Charles, IL.
Source: Item 2 — BUSINESS EXPERIENCE (FDD pages 12–13)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, Roxanne Conrad, the Chief Operating Officer of PSB, is based in Charlottesville, VA and Naperville, IL. Since April 2024, she has held this position, overseeing operations for PSB, which is the parent company of 360 Painting.
The fact that Ms. Conrad operates out of two locations could mean she splits her time between the two offices or that the company maintains a significant presence in both locations. This might be relevant for a 360 Painting franchisee depending on where they are located and which office handles their support and administrative functions.
Prospective franchisees might want to inquire about which location would be their primary point of contact for support, training, and other interactions with the PSB leadership team. Understanding the operational structure and how decisions are made across these locations could be beneficial for franchisees as they navigate their business operations.