What is the purpose of the contact center maintained by 360 Painting?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
sing and Cooperative Advertising. (FA Section 11.5);
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- maintain a contact center for the purpose of providing centralized customer service and scheduling for all businesses operating under the System and the Marks. (FA Section 9.21); and
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- suggest pricing policies to the extent permissible under then current law. You will set the minimum prices you charge for the products and services you offer. We may establish maximum prices for sales promotions, to the extent permitted by law. (FA Section 9.2).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2025 FDD)
According to the 2025 FDD, 360 Painting maintains a contact center to provide centralized customer service and scheduling for all businesses operating under the 360 Painting system and marks. Franchisees are required to use these contact center services.
The contact center answers customer calls, takes basic customer information, and schedules appointments for the franchisee's business. This scheduling is based on the availability that the franchisee indicates through the business management software. The business management software is provided through an approved vendor.
This centralized contact center aims to streamline customer interactions and appointment scheduling, potentially improving efficiency and customer satisfaction across the 360 Painting system. By handling initial customer inquiries and scheduling, the contact center allows franchisees to focus on other aspects of their business, such as project management and service delivery.
Prospective franchisees should inquire about the service level agreements for the contact center, including response times and the handling of customer complaints, to fully understand the benefits and limitations of this service.