Before opening a 360 Painting franchise, what training programs must the Designated Manager complete?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
You (or your principal owner, if you are an entity) and your Manager must attend and successfully complete (to our satisfaction) an initial training program before the Business may open. You must complete the initial training program no later than three months after the Effective Date of the Franchise Agreement. We do not charge a fee for participation in the initial training program; but, you are responsible for the costs and expenses (such as transportation, lodging, meals, incidentals and compensation) of each person who attends the training. The Business must be operated at all times by a person who has successfully completed the initial training program (to our satisfaction). We reserve the right to waive all or a portion of the initial
training program in our sole discretion. You may, provided space is available and upon reasonable notice, have additional representatives attend the initial training program. All travel, living, and related expenses incurred by your representatives during training will be at your cost and expense. You must train your own employees and other management personnel.
The initial training program is overseen by Premium Service Brands' training and performance team, led by our Senior Vice President of Performance Gabriel Colon (5 years of training experience). Any other instructors will, at least, have completed the training program they teach. Our confidential Brand Standards Manual is used as the instructional material for our Initial Training program. After you have been trained, we may periodically require that you, your manager(s) and/or employees attend refresher-training or regional meetings to enhance your learning beyond OXP (our Owner's Experience Program). You are responsible for all costs associated with attendance of these trainings.
The onboarding program is guided by an onboarding specialist, who will help you understand and complete much of the administrative work necessary to enable you to apply the information covered in the virtual and live training programs to the opening of your Business. At the beginning of the onboarding period, the onboarding specialist will share a Welcome Packet that provides the information you need to begin completing onboarding tasks. On-boarding is done at your own pace, using web-based materials we provide. We ask trainees to expect onboarding to take up to 40 hours approximately, however some states may have additional requirements that could extend the completion of these tasks even longer.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 41–42)
What This Means (2025 FDD)
According to the 2025 360 Painting FDD, a manager must attend and successfully complete the initial training program before the business opens. This initial training must be completed no later than three months after the effective date of the Franchise Agreement. The 360 Painting FDD notes that the business must be operated at all times by a person who has successfully completed the initial training program.
The initial training program is overseen by Premium Service Brands' training and performance team, and the Brand Standards Manual is used as the instructional material. After the initial training, 360 Painting may periodically require the manager to attend refresher training or regional meetings.
In addition to the initial and refresher training programs, 360 Painting also has an onboarding program. The onboarding program is guided by an onboarding specialist, who will assist in understanding and completing the administrative work necessary to apply the information covered in the virtual and live training programs to the opening of the business. 360 Painting asks trainees to expect onboarding to take up to 40 hours, but some states may have additional requirements that could extend the completion of these tasks even longer.