How many hours of virtual training does 360 Painting provide for 'Intro to the Contact Center'?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-the- Job Training | Hours of Virtual Training | Location |
|---|---|---|---|---|
| Virtual Program | ||||
| Welcome to PSB! | 0 | 0 | 0.25 | Internet |
| What is Franchising? | 0 | 0 | 0.25 | Internet |
| Intro to Google Workspace | 0 | 0 | 0.25 | Internet |
| Intro to the Contact Center | 0 | 0 | 0.25 | Internet |
| Intro to Key Performance Indicators | 0 | 0 | 0.5 | Internet |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2025 FDD)
According to the 2025 FDD, 360 Painting franchisees receive 0.25 hours of virtual training for 'Intro to the Contact Center'. This training is conducted online. This is part of the virtual program that franchisees must complete.
This virtual training is part of the initial training program that 360 Painting requires franchisees (or their principal owner/manager) to complete before opening their business. The initial training program must be completed no later than three months after the effective date of the Franchise Agreement. While 360 Painting does not charge a fee for participation in the initial training program, franchisees are responsible for covering all associated costs and expenses, such as transportation, lodging, meals, and compensation for each person attending the training.
In addition to the 'Intro to the Contact Center' training, 360 Painting provides virtual training on topics such as 'Welcome to PSB!', 'What is Franchising?', 'Intro to Google Workspace', and 'Intro to Key Performance Indicators'. The total virtual training amounts to 29.5 hours. Franchisees should note that 360 Painting may periodically require attendance at other training programs to address new developments, advanced lessons, or changes to the system, potentially incurring additional costs.