Is it mandatory for 360 Painting franchisees to use the franchisor's contact center?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.21 Contact Center. Franchisor maintains a contact center for the purpose of providing centralized customer service and scheduling for all businesses operating under the System and the Marks.
Franchisee must utilize this contact center exclusively, comply with any rules and regulations adopted by Franchisor (in the Brand Standards Manual or otherwise) governing the contact center and pay the fees described in Section 4.6, above.
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 56)
What This Means (2025 FDD)
According to the 2025 FDD, 360 Painting franchisees must use the franchisor's contact center. 360 Painting maintains a contact center to provide centralized customer service and scheduling for all businesses operating under the 360 Painting system and using its Marks.
As a 360 Painting franchisee, you are required to exclusively utilize this contact center. Additionally, you must comply with all rules and regulations established by 360 Painting, which may be outlined in the Brand Standards Manual or other communications, regarding the operation of the contact center.
Furthermore, the FDD states that franchisees are responsible for paying the fees associated with using the contact center, as detailed in Section 4.6 of the FDD. This mandatory usage ensures consistency in customer service and scheduling across all 360 Painting locations, but it also means franchisees must budget for these contact center fees and adhere to the franchisor's operational guidelines for customer interactions.