Is a 360 Painting franchisee responsible for ensuring their hardware performs adequately and maintains compatibility with the required software programs?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
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Upgrades, Updates and Maintenance
Currently, each of the required software programs used in the operation of the business are provided on a software-as-a-service basis, so you are not required to spend any additional money annually on upgrades, updates or maintenance of those systems. We do not generally require that you spend any money annually on upgrades, updates or maintenance to your computer hardware systems. But, you are responsible for ensuring that your hardware performs adequately and maintains compatibility with the required software programs, which may require you to service or upgrade your hardware. We estimate the annual cost that you may incur to update, upgrade, or maintain the compu
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2025 FDD)
According to 360 Painting's 2025 Franchise Disclosure Document, franchisees are responsible for ensuring their computer hardware performs adequately and remains compatible with the required software. While 360 Painting does not generally require franchisees to spend money annually on hardware upgrades, updates, or maintenance, the franchisee must service or upgrade their hardware to maintain compatibility.
The estimated annual cost for updating, upgrading, or maintaining computer hardware and software could range from $0 to $1,200. Franchisees are required to purchase and use a designated and approved laptop PC that converts into a tablet, and if 360 Painting modifies its hardware or software requirements, franchisees must upgrade their equipment at the actual cost of the upgrade. The initial cost for new hardware and software is approximately $1,200 to $1,500.
360 Painting does not have a contractual obligation for the maintenance, repairs, updates, or upgrades to the franchisee's computer system. The business management software is provided on a software-as-a-service basis, so franchisees are not required to spend additional money annually on upgrades, updates, or maintenance of those systems.