Is a 360 Painting franchisee required to obtain a high-speed internet connection?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
Internet
You must obtain and install a high-speed Internet connection (through DSL or cable modem) to your computer system and maintain and use the e-mail address and account (or accounts) we provide to you, to which you will have access and through which we may contact you. (FA Section 10) We own your email account and have the right to independently access it at any time without first notifying you. You must cooperate with us to enable our access to your computer system to enable us to have independent access to obtain this data (for example, by providing your password). (FA Section 10)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 27–38)
What This Means (2025 FDD)
According to the 2025 360 Painting Franchise Disclosure Document, franchisees are required to obtain and maintain a high-speed internet connection. Specifically, the FDD states that franchisees must obtain and install a high-speed internet connection, such as through DSL or a cable modem, for their computer system. This connection must be maintained, and the franchisee must use the email address provided by 360 Painting for communication.
This requirement ensures that 360 Painting franchisees can effectively use the business management software and other online systems necessary for managing their business. It also allows 360 Painting to communicate with franchisees and access their data. The FDD specifies that 360 Painting owns the franchisee's email account and can access it at any time without prior notification. Franchisees must cooperate with 360 Painting to enable access to their computer systems, including providing passwords.
For prospective franchisees, this means factoring in the cost of a reliable high-speed internet connection when budgeting for the business. It also highlights the importance of maintaining open communication with 360 Painting and ensuring that the required technology is in place and functioning correctly. The franchisor's access to the franchisee's email and computer systems underscores the need for franchisees to be diligent in their business practices and data management.