Where can a 360 Painting franchisee find the rules and regulations governing the contact center?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.21 Contact Center. Franchisor maintains a contact center for the purpose of providing centralized customer service and scheduling for all businesses operating under the System and the Marks.
Franchisee must utilize this contact center exclusively, comply with any rules and regulations adopted by Franchisor (in the Brand Standards Manual or otherwise) governing the contact center and pay the fees described in Section 4.6, above.
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 56)
What This Means (2025 FDD)
According to the 2025 360 Painting Franchise Disclosure Document, the rules and regulations governing the contact center can be found in the Brand Standards Manual or otherwise adopted by 360 Painting.
360 Painting maintains a contact center to provide centralized customer service and scheduling for all businesses operating under the 360 Painting system and marks. Franchisees are required to exclusively utilize this contact center.
Furthermore, franchisees must comply with any rules and regulations that 360 Painting adopts, whether those rules are included in the Brand Standards Manual or communicated through other means. Franchisees are also responsible for paying the fees associated with using the contact center, as detailed in Section 4.6 of the FDD.