Is 360 Painting currently the only approved supplier for contact center services?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
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We are currently the only approved supplier for contact center services, technology services and accounting and business advisory services described above, except that after you have been open and operating for 12 months you may opt out of our accounting and business advisory services in favor of an approved thirdparty vendor (but in all cases, must continue with us or an approved accounting and business advisory services provider for the full duration of your Franchise Agreement). You must obtain the required bookkeeping software and digital marketing from and pay directly third-party sources we designate. You must obtain and use business management software job estimating and proposal software, and initial digital marketing set-up from third-party vendors and suppliers we specify and arrange for on your behalf and for which you must pay us.
Approved Products, Services and Vendors
We require that certain other products and services that you use in the operation of your Business be purchased only from an approved vendor or otherwise meet our standards and specifications. In particular, we currently have approved vendors for: paint, tools, and related supplies; print marketing materials; direct mailing; merchant services; customer financing; job postings; payroll services; online portals for lead generation; background checks; insurance;
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 23–26)
What This Means (2025 FDD)
According to 360 Painting's 2025 Franchise Disclosure Document, 360 Painting is currently the only approved supplier for contact center services. Franchisees are required to purchase contact center services from 360 Painting.
This means that new 360 Painting franchisees do not have a choice in selecting a provider for these services initially. This requirement ensures consistency across the 360 Painting system and allows the franchisor to maintain quality control over essential customer-facing operations.
360 Painting also specifies that they are the only approved supplier for technology services and accounting and business advisory services. However, after operating for 12 months, franchisees have the option to use an approved third-party vendor for accounting and business advisory services, but they must continue using 360 Painting or an approved provider for the full term of the Franchise Agreement. This flexibility after the initial period may allow franchisees to seek more customized or cost-effective solutions as their business matures. 360 Painting also benefits from this arrangement, as they derived $935,482 from franchisee purchases and leases during the 2024 fiscal year, representing 11.61% of their total revenue of $10,745,617.