What is considered a 'National Account' by 360 Painting?
360_Painting Franchise · 2025 FDDAnswer from 2025 FDD Document
We may enter into agreements, periodically, with customers that we consider "National Accounts" (that is, customers that contract with us or with our affiliate for the provision of services at more than one location). If we enter into an agreement with a National Account that requires services in your Protected Territory and you are then in compliance with the Franchise Agreement, we will offer you the right to provide the services on the terms provided in the contract with the National Account. You will have 10 days to accept or reject the opportunity to provide services to the National Account on the terms contained in the National Account contract. If you decline the opportunity or fail to respond within 10 days, we may provide the services directly or offer the opportunity to another franchisee or a third party. If any National Account informs us that your services do not meet their standards or their selection criteria, we may offer the opportunity to service the National Account to another franchisee. You will be compensated only for the services that you provide.
Source: Item 12 — TERRITORY (FDD pages 38–39)
What This Means (2025 FDD)
According to 360 Painting's 2025 Franchise Disclosure Document, a 'National Account' is defined as a customer that contracts with 360 Painting or its affiliates to provide services at more than one location. If 360 Painting secures a National Account that requires services within a franchisee's protected territory, the franchisee in compliance with the Franchise Agreement will be offered the opportunity to provide those services under the terms of the National Account contract.
The 360 Painting franchisee has 10 days to decide whether to accept or reject the opportunity to service the National Account under the specified contract terms. Should the franchisee decline or fail to respond within the 10-day timeframe, 360 Painting reserves the right to either provide the services directly, offer the opportunity to another franchisee, or engage a third party to fulfill the service requirements. The franchisee will only be compensated for the services they actually provide to the National Account.
It is important to note that if a National Account expresses dissatisfaction with a franchisee's services or indicates that they do not meet their standards, 360 Painting may offer the service opportunity to another franchisee. This highlights the importance of maintaining high service standards to retain National Account business within a franchisee's territory. This policy ensures that National Accounts receive consistent and satisfactory service, while also providing opportunities for franchisees to participate in larger, multi-location contracts.