Is 1 800 Packouts responsible for training any employees that the franchisee hires?
1_800_Packouts Franchise · 2025 FDDAnswer from 2025 FDD Document
You must hire all employees and staff of the Franchised Business, be exclusively responsible for the terms of their employment and compensation, and be exclusively responsible for ensuring that such employees and staff are trained in accordance with the System in the proper operation of the Franchised Business. Your Franchised Business must be adequately staffed to meet reasonably anticipated demand for services. In the event your Manager ceases to be employed by you and you or your Operating Principal cannot supervise on-site the day-to-day operation of the business, you must have a new manager attend and successfully complete System/Procedure Training within 60 days of such termination. You agree that we are not the employer for any employees you hire. All management, personnel and training requirements are at your discretion and are your responsibility. We will hold you solely liable and responsible for any breach of this agreement or failure to follow our System by any employees.
We will furnish you with guidance in connection with: (1) methods and techniques for operation of a Franchised Business; (2) advertising and promotion; (3) the establishment of administrative, bookkeeping, accounting and general operating procedures for the proper operation of the Franchised Business; and (4) any changes in the Franchised Business, authorized services, standards or operating
procedures we prescribe for Franchised Businesses. Such guidance will be furnished in the Manuals, bulletins, other written materials, telephone consultations, e-mails, webinars, other electronic communications and/or consultations at our offices or at the Franchised Business. If requested by you, we will provide additional guidance and assistance at the Franchised Business at the per diem fees and hourly charges we establish from time to time.
We will furnish to you (or your Operating Principal, if you are an Entity), your Manager, and up to two additional trainees an initial training program ("System/Procedure Training") of up to four (4) days in the operation of a Franchised Business at a location and time designated by us. We will provide System/Procedure Training, including all related training materials, to your four initial trainees at no charge. The four initial trainees must be managers or supervisors at your location. YOU, NOT US, ARE RESPONSIBLE FOR TRAINING ANY EMPLOYEES YOU HIRE. You will be responsible for all wages and travel and living expenses incurred by you and your trainees in connection with such System/Procedure Training. In addition, you or if you are an entity, one Owner, must attend and complete the training offered for the entire duration with the trainees from you Franchised Business. If any trainees repeat System/Procedure Training, if more than four trainees attend System/Procedure Training, or if subsequent trainees attend System/Procedure Training, you must pay us a fee of $2,500 for each such trainee to attend attending System/Procedure Training. Our training is intended to be instructive in nature and is intended to assist you in operating a Franchised Business. We will not be liable to you for any claims that may occur as a result of you or your employees following the training that we teach.
Source: Item 23 — RECEIPT (FDD pages 67–238)
What This Means (2025 FDD)
According to 1 800 Packouts's 2025 Franchise Disclosure Document, the franchisee is responsible for the training of their own employees. 1 800 Packouts is not the employer of the franchisee's employees. The franchisee is responsible for the terms of employment, compensation, and ensuring that employees are trained according to 1 800 Packouts's system. The franchisee must also ensure that the business is adequately staffed to meet service demands. If the franchisee's manager leaves, a new manager must attend and complete System/Procedure Training within 60 days.
1 800 Packouts will furnish guidance in methods and techniques for operation of a Franchised Business, advertising and promotion, the establishment of administrative, bookkeeping, accounting and general operating procedures for the proper operation of the Franchised Business, and any changes in the Franchised Business, authorized services, standards or operating procedures 1 800 Packouts prescribes for Franchised Businesses. This guidance will be furnished in the Manuals, bulletins, other written materials, telephone consultations, e-mails, webinars, other electronic communications and/or consultations at 1 800 Packouts's offices or at the Franchised Business. If requested by the franchisee, 1 800 Packouts will provide additional guidance and assistance at the Franchised Business at per diem fees and hourly charges 1 800 Packouts establishes from time to time.
1 800 Packouts will furnish to the franchisee (or their Operating Principal, if the franchisee is an Entity), their Manager, and up to two additional trainees an initial training program of up to four days in the operation of a Franchised Business at a location and time designated by 1 800 Packouts. 1 800 Packouts will provide System/Procedure Training, including all related training materials, to the four initial trainees at no charge. The four initial trainees must be managers or supervisors at the franchisee's location. The franchisee is responsible for all wages and travel and living expenses incurred by them and their trainees in connection with such System/Procedure Training. If any trainees repeat System/Procedure Training, if more than four trainees attend System/Procedure Training, or if subsequent trainees attend System/Procedure Training, the franchisee must pay 1 800 Packouts a fee of $2,500 for each such trainee to attend attending System/Procedure Training.