What is the geographic limitation on the customers a 1 800 Packouts franchisee may serve?

According to 1 800 Packouts's 2025 Franchise Disclosure Document, franchisees are generally limited to serving customers within their designated territory. Specifically, 1 800 Packouts imposes no restrictions on the customers a franchisee may serve, provided that they are located within the assigned territory.

This means a franchisee's marketing and service efforts should primarily focus on the geographic area outlined in their Franchise Agreement. The territory size is determined at 1 800 Packouts's discretion based on factors like population density and demographics, and can range from 1 to 1,000,000 people. If the territory exceeds 1,250,000 people, the franchisee will be required to purchase an additional franchise.

While franchisees have the right to market, solicit, and service customers within their territory, they are not allowed to advertise or establish an office outside of it without prior written consent from 1 800 Packouts. This restriction helps to avoid conflicts between franchisees and ensures that each territory is properly managed and developed. Franchisees also receive certain marketing protections within their territory, such as protection from other 1 800 Packouts businesses advertising there.