Where in the 1 800 Packouts FDD can I find information about security and safety?
1_800_Packouts Franchise · 2025 FDDAnswer from 2025 FDD Document
iation by an employer for reporting a suspected violation of law may disclose the trade secret to an attorney of the individual an use the trade secret information in the court proceeding, if the individual files any document containing the trade secret under seal; and does not disclose the trade secret, except pursuant to court order.
C. CUSTOMER INFORMATION
- (1) You must comply with our System Standards, other directions from us, and all applicable laws and regulations regarding the organizational, physical, administrative and technical measures and security procedures to safeguard the confidentiality and security of Customer Information on your Management Systems or otherwise in your possession or control and, in any event, employ reasonable means to safeguard the confidentiality and security of Customer Information. "Customer Information" means names, contact information, financial information and other personal information of or relating to the Franchised Business' customers, prospective customers, and referral sources. If there is a suspected or actual breach of security or unauthorized access involving your Customer Information, you must notify us immediately after becoming aware of such actual or suspected occurrence and specify the extent to which Customer Information was compromised or disclosed. You are responsible for any financial losses you incur or remedial actions that you must take as a result of a breach of security or unauthorized access to Customer Information in your control or possession.
- (2) You agree that all Customer Information that you collect from customers and potential customers in connection with your Franchised Business is deemed to be owned by us, and must be furnished to us at any time that we request it. In addition, we and our affiliates may, through the Management Systems or otherwise, have independent access to Customer Information.
- (3) You have the right to use Customer Information while this Agreement or a successor franchise agreement is in effect, but only to market products and services under the Marks to customers in accordance with the policies that we establish periodically and applicable law. You may not sell, transfer, or use Customer Information for any purpose other than marketing products and services under the Marks. We and our affiliates may use Customer Information in any manner or for any purpose, except, during the Term, we and our affiliates will not use the Customer Information that we or they derive from your Franchised Business to market similar products and services for another brand that competes directly with the Franchised Business.
Source: Item 23 — RECEIPT (FDD pages 67–238)
What This Means (2025 FDD)
According to the 2025 1 800 Packouts Franchise Disclosure Document, Item 23 discusses security and safety measures related to customer information. Specifically, it outlines the franchisee's obligations to protect customer data.
The FDD states that franchisees must adhere to System Standards, directions from 1 800 Packouts, and all relevant laws concerning the security of Customer Information. This includes implementing organizational, physical, administrative, and technical safeguards to maintain confidentiality. Franchisees are also obligated to use reasonable means to protect Customer Information, and they must immediately notify 1 800 Packouts of any suspected or actual data breaches, specifying the extent of compromised or disclosed information. The franchisee is responsible for any financial losses or remedial actions resulting from security breaches involving Customer Information under their control.
Furthermore, the 1 800 Packouts FDD emphasizes that all Customer Information collected by the franchisee is owned by 1 800 Packouts and must be provided upon request. 1 800 Packouts and its affiliates have independent access to this information through Management Systems or other means. Franchisees are permitted to use Customer Information to market products and services under the 1 800 Packouts brand, but they are prohibited from selling, transferring, or using it for any other purpose. Franchisees must also obtain all necessary consents and authorizations from customers to transmit and allow the use of their Customer Information as contemplated in the agreement.