Who must complete the System/Procedure Training for a 1 800 Packouts franchise before the business opens?
1_800_Packouts Franchise · 2025 FDDAnswer from 2025 FDD Document
At any time before the Franchised Business opens for business, you (or your Operating Principal) and your Manager (if you appoint one) must complete System/Procedure Training to our satisfaction. If we determine in our sole discretion that you or your Manager are unable to satisfactorily complete System/Procedure Training, we may, at our option, require you or them to retake System/Procedure Training or terminate this Agreement upon written notice to you, in which case we will not refund any fees paid by you.
Additional Training. We may require that you, your Manager, and/or other key personnel that we designate to attend optional or mandatory refresher training and/or ongoing educational training, seminars, conferences, webinars, other electronic communications and regional or national meetings, huddles, and meetings relating to the operation of Franchised Businesses at locations we select. There are certain certifications which you may desire to have your employees obtain. Having employees with various certifications can provide certain benefits to your Franchised Business. We may charge you a reasonable fee for each of your trainees required or scheduled to attend such programs and conferences regardless of whether such employees actually attend. You will be obligated to bear the cost of wages and any travel and living expenses incurred by you or your trainees related to any such programs and conferences. If we conduct training at your Franchised Business, you will be responsible for reimbursing us for the living and travel expenses of any of our representatives providing such training.
Training By You. You must hire all employees and staff of the Franchised Business, be exclusively responsible for the terms of their employment and compensation, and be exclusively responsible for ensuring that such employees and staff are trained in accordance with the System in the proper operation of the Franchised Business. You acknowledge that you, and not us, are the employer for any employees or personnel of the Franchised Business. We will not provide any hiring assistance, advice or guidance.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 32–39)
What This Means (2025 FDD)
According to 1 800 Packouts's 2025 Franchise Disclosure Document, before opening a franchised business, the franchisee (or their Operating Principal) and their Manager (if one is appointed) must complete the System/Procedure Training to 1 800 Packouts's satisfaction. If 1 800 Packouts determines that the franchisee or their manager cannot satisfactorily complete the training, they may require them to retake it or terminate the Franchise Agreement. If the agreement is terminated, 1 800 Packouts will not refund any fees paid by the franchisee.
1 800 Packouts also may require the franchisee, their Manager, and/or other key personnel to attend optional or mandatory refresher training, ongoing educational training, seminars, conferences, webinars, other electronic communications and regional or national meetings relating to the operation of franchised businesses. The franchisee will bear the cost of wages and any travel and living expenses incurred by them or their trainees related to any such programs and conferences. If 1 800 Packouts conducts training at the franchisee's location, the franchisee will be responsible for reimbursing 1 800 Packouts for the living and travel expenses of any of their representatives providing such training.
The franchisee is responsible for hiring and training their own employees and staff in accordance with the 1 800 Packouts system. The franchisee, and not 1 800 Packouts, is the employer for any employees or personnel of the Franchised Business. 1 800 Packouts will not provide any hiring assistance, advice or guidance.