What activities are 1 800 Packouts franchisees specifically prohibited from doing in Excluded or Unowned Territories?

According to 1 800 Packouts' 2025 Franchise Disclosure Document, there are specific restrictions on what a franchisee can do in territories that are either 'Excluded' (owned by the franchisor, its affiliates, or other franchisees) or 'Unowned' (not yet assigned to anyone). These restrictions are designed to protect the territorial rights of other franchisees and the franchisor's own operations.

Specifically, a 1 800 Packouts franchisee is prohibited from operating a Facility (which includes permanent climate-controlled private storage units, cleaning rooms, and an office) in either an Excluded Territory or an Unowned Territory. Additionally, franchisees cannot advertise in or directly market to customers located in an Excluded Territory. The only exception to this marketing restriction is that franchisees can market to Referral Sources (like insurance agents or property managers) within an Excluded Territory, but only to solicit referrals for customers located within the franchisee's own territory or an Unowned Territory.

Finally, a 1 800 Packouts franchisee is not allowed to ask a Referral Source to refer customers located within an Excluded Territory. These limitations ensure that franchisees focus their facility operations, advertising, and direct marketing efforts within their assigned territory and, to a limited extent, in Unowned Territories, while respecting the established territories of other franchisees and the franchisor's rights.