What information about the Unsolicited Order must a 1-800-GOT-JUNK? franchisee enter into the CRM System?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
Notwithstanding the provisions of Section 9.2, if Franchisee receives a request to provide the Services to a new or returning customer (an “Unsolicited Order”) while providing services to another customer, Franchisee shall immediately upon completion of the Unsolicited Order, enter the particulars of the Unsolicited Order (including, without limitation, the name and address of the customer, the amount charged for the Services and the date on which the Unsolicited Order was made and completed) in the CRM System.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 FDD, a 1-800-GOT-JUNK? franchisee must enter specific details regarding Unsolicited Orders into the CRM System. An Unsolicited Order occurs when a franchisee receives a service request from a new or returning customer while already providing services to another customer.
Upon completing the Unsolicited Order, the franchisee is required to promptly input particular information into the CRM System. This information includes the customer's name and address, the amount charged for the services rendered, and the date the Unsolicited Order was both made and completed.
This requirement ensures that 1-800-GOT-JUNK? maintains accurate records of all transactions, regardless of how the order originated. By logging these details, the company can track revenue, customer data, and service trends, which aids in overall business management and strategic decision-making. This also helps in maintaining a consistent customer service experience and allows for follow-up and marketing efforts.