What happens if a 1-800-GOT-JUNK? franchisee rejects a request to provide services to a National Account Customer?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
We may, but are not required to, request that you provide the Services to a National Account Customer with premises located within your Territory in exchange for a payment to be made by us to you in an amount to be determined by us at the time of our request. We may require you to enter into our then current form of national account service agreement (the current form of which is attached as Exhibit H) in order to provide the Services to National Account Customers with premises located within your Territory. You will be deemed to have rejected our request to provide the Services to a National Account Customer if you have not accepted our request within one business day, in which case we may our self, through an affiliate, by a subcontractor or through another System franchisee provide the Services to the National Account Customer. Our policies and procedures with respect to the provision of the Services to National Account Customers may change from time to time as detailed in the Operations Manual.
Source: Item 12 — Territory (FDD pages 33–36)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, a franchisee is considered to have rejected a request to provide services to a National Account Customer if they do not accept the request within one business day. In such cases, 1-800-GOT-JUNK? has the right to provide the services themselves, through an affiliate, by using a subcontractor, or by assigning the work to another 1-800-GOT-JUNK? franchisee.
This policy regarding National Account Customers is important for prospective franchisees to understand. 1-800-GOT-JUNK? retains the sole and exclusive right to supply services to National Account Customers, or to designate any other entity to do so, regardless of whether the services are needed inside or outside of the franchisee's territory. While 1-800-GOT-JUNK? may request a franchisee to provide services to a National Account Customer within their territory, they are not obligated to do so.
If a franchisee is asked to serve a National Account Customer, 1-800-GOT-JUNK? will determine the payment amount to be made to the franchisee for those services. 1-800-GOT-JUNK? may also require the franchisee to enter into a national account service agreement. The policies and procedures regarding services to National Account Customers are subject to change as detailed in the Operations Manual.