Can the 1-800-GOT-JUNK? franchisor require the franchisee to obtain specific computer hardware and software?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
ranchisee shall establish and operate, at its own expense, such customer relationship management, order processing, point of sale, bookkeeping, accounting, record keeping, security, computer, communications and other systems and software as prescribed by Franchisor from time to time. Franchisee shall pay all fees charged by Franchisor, its Affiliates or designated suppliers for the use of such systems and software and to purchase or lease all necessary Computer Systems. The foregoing obligation may include, without limitation, the use and retention of such records, documents and equipment as may from time to time be required by Franchisor. In the event that Franchisor adopts new methods, procedures or systems for its franchisees, or for the System generally, Franchisee agrees to purchase and utilize such systems and software, pay all fees charged by Franchisor, its Affiliates or others for the use of such systems and software, and purchase or lease all necessary Computer Systems. If Franchisor has prescribed any customer relationship management, order processing, point of sale, bookkeeping, accounting, record keeping, security, computer, communications or other systems or software for use by 1-800-GOT-JUNK? franchisees, Franchisee shall use only such systems and software and shall not use any other system or software in operating the Franchised Business. 14.10 Passwords.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, franchisees are required to establish and operate specific systems and software as prescribed by the franchisor. These include customer relationship management, order processing, point of sale, bookkeeping, accounting, record keeping, security, computer, and communications systems.
The 1-800-GOT-JUNK? franchisee is obligated to pay all fees charged by 1-800-GOT-JUNK?, its affiliates, or designated suppliers for the use of these systems and software, and to purchase or lease all necessary computer systems. If 1-800-GOT-JUNK? adopts new methods, procedures, or systems for its franchisees or the system in general, the franchisee must purchase and utilize these systems and software and pay the associated fees.
Furthermore, if 1-800-GOT-JUNK? has prescribed specific systems or software for use by its franchisees, the franchisee is required to use only those systems and software and is prohibited from using any other system or software in operating the franchised business. 1-800-GOT-JUNK? will provide franchisees with passwords for access to the CRM System and other systems and software used in the System, and the franchisee must keep these passwords confidential.