What is the 1-800-GOT-JUNK? franchisee's responsibility if they receive orders through any means other than the Sales Center?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
9.2
No Other Sales or Order Processing. Franchisee acknowledges and agrees that except as provided for in this Agreement, it is not permitted to solicit, receive or fill any order for the Services within the Territory other than those orders which are placed or processed through the Sales Center and posted on the CRM System. Should Franchisee receive orders through Franchisee’s local telephone number or any other means or method, Franchisee shall process all such orders through the CRM System.
9.3
Unsolicited Orders. Notwithstanding the provisions of Section 9.2, if Franchisee receives a request to provide the Services to a new or returning customer (an “Unsolicited Order”) while providing services to another customer, Franchisee shall immediately upon completion of the Unsolicited Order, enter the particulars of the Unsolicited Order (including, without limitation, the name and address of the customer, the amount charged for the Services and the date on which the Unsolicited Order was made and completed) in the CRM System.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, franchisees are generally required to process all service orders through the Sales Center and CRM System. However, if a franchisee receives orders through other means, such as their local telephone number, they are obligated to process these orders through the CRM System.
Specifically, if a 1-800-GOT-JUNK? franchisee receives an unsolicited order while already providing services to another customer, they must enter the details of that order into the CRM System immediately after completing it. This includes the customer's name and address, the amount charged for the services, and the date the order was made and completed.
This requirement ensures that all customer interactions and financial transactions are properly recorded and tracked within the 1-800-GOT-JUNK? system, regardless of how the order was initially received. This allows 1-800-GOT-JUNK? to maintain consistent record-keeping and customer service standards across all franchise locations.