What is the 1-800-GOT-JUNK? franchisee's obligation regarding access to records if requested by the franchisor?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
ranchisee shall establish and operate, at its own expense, such customer relationship management, order processing, point of sale, bookkeeping, accounting, record keeping, security, computer, communications and other systems and software as prescribed by Franchisor from time to time. Franchisee shall pay all fees charged by Franchisor, its Affiliates or designated suppliers for the use of such systems and software and to purchase or lease all necessary Computer Systems. The foregoing obligation may include, without limitation, the use and retention of such records, documents and equipment as may from time to time be required by Franchisor. In the event that Franchisor adopts new methods, procedures or systems for its franchisees, or for the System generally, Franchisee agrees to purchase and utilize such systems and software, pay all fees charged by Franchisor, its Affiliates or others for the use of such systems and software, and purchase or lease all necessary Computer Systems. If Franchisor has prescribed any customer relationship management, order processing, point of sale, bookkeeping, accounting, record keeping, security, computer, communications or other systems or software for use by 1-800-GOT-JUNK? franchisees, Franchisee shall use only such systems and software and shall not use any other system or software in operating the Franchised Business. 14.10 Passwords. Franchisor will provide Franchisee with certain passwords for access to the CRM System and other systems and software used in the System (each, a “Password”). Franchisee shall at all times keep, and ensure that each and every one of its designated employees and representatives keep, all Passwords provided to Franchisee by Franchisor strictly confidential in accordance with Section 12.11.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, franchisees must establish and operate various systems and software as prescribed by 1-800-GOT-JUNK? from time to time. These include customer relationship management, order processing, point of sale, bookkeeping, accounting, record keeping, security, computer, and communications systems. Franchisees are responsible for paying all fees associated with these systems and software charged by 1-800-GOT-JUNK?, its affiliates, or designated suppliers, as well as for purchasing or leasing all necessary computer systems. This obligation includes maintaining records, documents, and equipment as required by 1-800-GOT-JUNK?.
1-800-GOT-JUNK? may adopt new methods, procedures, or systems for its franchisees or the system in general, and franchisees agree to purchase and utilize these new systems and software. They must also pay all associated fees and purchase or lease the necessary computer systems. If 1-800-GOT-JUNK? has specified particular systems or software for use by its franchisees, franchisees must use only those systems and software and no others in operating their franchised business.
Furthermore, 1-800-GOT-JUNK? acknowledges that 1-800-GOT-JUNK? may have full and complete access to the information and data entered into or produced by the computer systems. This includes email communications and related data, which 1-800-GOT-JUNK? can use in any way it deems appropriate, including in connection with the development, training, or modification of artificial intelligence/machine learning models, subject to applicable law. This means that franchisees must provide access to all data within their computer systems to 1-800-GOT-JUNK? and must comply with any new systems or software requirements implemented by the franchisor.