Is a 1-800-GOT-JUNK? franchisee required to participate in all programs or initiatives involving the Sales Center or CRM System?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
.1 Order Processing. All orders for Services and customer inquiries shall be placed and processed using Franchisor’s designated call center and online booking system (the “Sales Center”), and Franchisor’s designated customer relationship management software system (the “CRM System”), as designated by Franchisor from time to time. Franchisee shall use and fully participate in the Sales Center, the CRM System, and all programs or initiatives involving the Sales Center or the CRM System as Franchisor requires from time to time. 9.2 No Other Sales or Order Processing. Franchisee acknowledges and agrees that except as provided for in this Agreement, it is not permitted to solicit, receive or fill any order for the Services within the Territory other than those orders which are placed or processed through the Sales Center and posted on the CRM System. Should Franchisee receive orders through Franchisee’s local telephone number or any other means or method, Franchisee shall process all such orders through the CRM System. 9.3 Unsolicited Orders. Notwithstanding the provisions of Section 9.2, if Franchisee receives a request to provide the Services to a new or returning customer (an “Unsolicited Order”) while providing services to another customer, Franchisee shall immediately upon completion of the Unsolicited Order, enter the particulars of the Unsolicited Order (including, without limitation, the name and address of the customer, the amount charged for the Services and the date on which the Unsolicited Order was made and completed) in the CRM System. 9.4 Sales, Marketing and Technology Fund. In recognition of the value of a centralized call center, uniform order processing, customer relationship management software systems and uniform marketing and promotion to the goodwill and public image of the System, Franchisee shall contribute to Franchisor’s sales, marketing and technology fund (the “Sales, Marketing and Technology Fund”) an amount equal to 8% of its Gross Revenue (the “Sales, Marketing and Technology Fee”).
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, franchisees must use and fully participate in the Sales Center, the CRM System, and all associated programs and initiatives as required by 1-800-GOT-JUNK? from time to time. The Sales Center encompasses the designated call center and online booking system, while the CRM System refers to the designated customer relationship management software.
1-800-GOT-JUNK? franchisees are generally not permitted to solicit, receive, or fulfill service orders within their territory outside of those processed through the Sales Center and CRM System, with some exceptions. If a franchisee receives orders through other means, such as a local telephone number, they are required to process these orders through the CRM System. This ensures all customer interactions and transactions are recorded and managed within 1-800-GOT-JUNK?'s central system.
If a 1-800-GOT-JUNK? franchisee receives an unsolicited order while already providing services to another customer, they must enter the details of that order into the CRM System immediately upon completion. This includes information such as the customer's name and address, the amount charged, and the date the order was made and completed. Franchisees also receive passwords from 1-800-GOT-JUNK? for access to the CRM System and other software, and they must keep these passwords confidential.