What must a 1-800-GOT-JUNK? franchisee do if they receive an Unsolicited Order while providing services to another customer?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
9.3 Unsolicited Orders. Notwithstanding the provisions of Section 9.2, if Franchisee receives a request to provide the Services to a new or returning customer (an “Unsolicited Order”) while providing services to another customer, Franchisee shall immediately upon completion of the Unsolicited Order, enter the particulars of the Unsolicited Order (including, without limitation, the name and address of the customer, the amount charged for the Services and the date on which the Unsolicited Order was made and completed) in the CRM System.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, if a franchisee receives an unsolicited order while already servicing another customer, they must enter the details of that order into the CRM System immediately after completing it. This includes the customer's name and address, the amount charged for the services, and the dates the order was made and completed.
This requirement ensures that all customer interactions, even those not initially processed through the Sales Center, are properly recorded and tracked within 1-800-GOT-JUNK?'s system. By logging unsolicited orders into the CRM system, 1-800-GOT-JUNK? can maintain accurate records for performance tracking, customer relationship management, and potentially calculate royalties or fees based on all revenue generated within the territory.
For a prospective franchisee, this means being prepared to handle and document any customer requests that come directly to them while they are on another job. It also highlights the importance of having reliable access to the CRM system in the field and training employees to accurately record the required information promptly. Failing to properly document these orders could lead to discrepancies in reported revenue and potential issues with 1-800-GOT-JUNK? headquarters.