When must a 1-800-GOT-JUNK? franchisee enter the particulars of an Unsolicited Order into the CRM System?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
Notwithstanding the provisions of Section 9.2, if Franchisee receives a request to provide the Services to a new or returning customer (an “Unsolicited Order”) while providing services to another customer, Franchisee shall immediately upon completion of the Unsolicited Order, enter the particulars of the Unsolicited Order (including, without limitation, the name and address of the customer, the amount charged for the Services and the date on which the Unsolicited Order was made and completed) in the CRM System.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, if a franchisee receives an Unsolicited Order, which is defined as a request to provide services to a new or returning customer while the franchisee is already providing services to another customer, the franchisee must enter the particulars of that order into the CRM System immediately upon completion of the Unsolicited Order.
The particulars that the franchisee must record include the customer's name and address, the amount charged for the services, and the date on which the Unsolicited Order was both made and completed. The CRM System is 1-800-GOT-JUNK?'s designated customer relationship management software.
This requirement ensures that all customer interactions and transactions are properly tracked and managed within the 1-800-GOT-JUNK? system, even those that arise outside of the standard order processing channels. By immediately entering the details of Unsolicited Orders, the franchisee contributes to maintaining accurate records and consistent service delivery, which are crucial for upholding the brand's reputation and operational efficiency.