Must a 1-800-GOT-JUNK? franchisee comply with all training and retraining requirements outlined in Article 11?

Based on the 2025 Franchise Disclosure Document, 1-800-GOT-JUNK? franchisees must ensure their personnel achieve and maintain the level of skill, knowledge, and certification required to deliver services. This obligation is part of the franchisee's broader responsibilities outlined in the franchise agreement.

This requirement means franchisees must invest in initial and ongoing training for their employees to meet 1-800-GOT-JUNK?'s standards. This includes ensuring employees are competent and knowledgeable in performing the services offered by the franchise. The franchisee is responsible for ensuring their team is well-trained and certified, which can involve costs for training programs and materials.

The FDD does not explicitly state that Article 11 contains all training and retraining requirements. A prospective franchisee should carefully review Article 11 within the complete franchise agreement to fully understand the scope and details of the required training programs, including any associated costs and the frequency of retraining. It would be prudent to discuss these requirements with the franchisor to gain a clear understanding of the expectations and resources available for employee training and certification.