How should a 1-800-GOT-JUNK? franchisee act when dealing with customers, suppliers, the public, and the Franchisor?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
l) maintain at all times a sufficient number of properly trained employees to service customers of the Franchised Business, and maintain an inventory of goods and supplies sufficient to satisfy customer demand; (m) hire and supervise efficient, competent, and courteous operators and employees for the operation of the Franchised Business and set and pay their wages, commissions, benefits and incentives without any liability or other obligation therefore to Franchisor; (n) ensure that all of Franchisee’s personnel achieve and maintain the level of skill, knowledge and certification required to deliver the Services; (o) ensure that the terms and conditions of employment of all employees of the Franchised Business are at all times compliant with all applicable laws, regulations, and government orders, and that the wages, commissions, benefits and incentives for such employees are set and paid in accordance with applicable laws, regulations, and orders; (p) cause all employees, while engaged in the operation of the Franchised Business, to wear uniforms of the color, design and other specifications provided in the Operations Manual, or in such manner as may be approved in advance in writing by Franchisor, and to present a neat and clean appearance and render competent and courteous service to the customers of the Franchised Business; (q) use, publish or display in connection with the operation of the Franchised Business only those signs, advertising or other materials designated or approved by Franchisor from time to time. Franchisor shall provide written specifications for such signage, advertising or other materials to Franchisee upon request. When signage is procured pursuant to a lease, the lease must be assignable to Franchisor and Franchisee shall submit such lease to Franchisor for its written approval prior to executing it; (r) operate the Franchised Business only under the trade name “1-800-GOT-JUNK?” and the Marks, as designated by Franchisor, without any accompanying words or symbols of any nature except as designated or approved in writing by Franchisor; (s) use only those credit and debit cards in the operation of the Franchised Business as Franchisor designates or approves in advance in writing; (t) secure and maintain in force all required licenses, permits, approvals, and certificates relating to the operation of the Franchised Business and operate the Franchised Business in full compliance with all applicable laws and regulations, including but not limited to all governmental regulations relating to environmental safety, occupational health and safety, ERISA, workers’ compensation insurance, unemployment insurance, withholding and 4908-1371-6037.2 Franchise Agreement 4/22 payment of all federal and state taxes including without limitation FICA, FUTA, income tax, sales tax, personal property tax, use tax, and license fees. In particular, Franchisee shall pay in a timely manner all local, state and federal sales, business, property, goods and services taxes and all other taxes, rates, levies and fees levied or assessed by any governmental authority directly or indirectly in connection with the Franchised Business; (u) remit any reports, levies, payments, charges, remittances, contributions and payments required by applicable laws, regulations, or government order, for the proper operation of the Franchised Business;
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, franchisees must maintain a sufficient number of properly trained employees to service customers and a sufficient inventory of goods and supplies to meet customer demand. Franchisees are required to hire and supervise efficient, competent, and courteous operators and employees, setting and paying their wages, commissions, benefits, and incentives without creating any liability for the Franchisor. All personnel must achieve and maintain the required level of skill, knowledge, and certification to deliver the services.
1-800-GOT-JUNK? franchisees must ensure that the terms and conditions of employment for all employees comply with all applicable laws, regulations, and government orders, and that wages, commissions, benefits, and incentives are set and paid accordingly. While operating the Franchised Business, all employees must wear uniforms of the color, design, and specifications provided in the Operations Manual, present a neat and clean appearance, and provide competent and courteous service to customers. Franchisees must use, publish, or display only those signs, advertising, or other materials designated or approved by the Franchisor.
Furthermore, 1-800-GOT-JUNK? franchisees are required to advise all suppliers, contractors, employees, and others with whom they deal that they are independent contractors and that all debts, liabilities, and obligations incurred are for their own account, not the Franchisor's. They must faithfully observe and perform all covenants related to vehicle leases, leases for the Franchised Location, and any other obligations concerning marketing and operating the Franchised Business at the Franchised Location. Franchisees are also obligated to conduct all advertising and use all media, including the CRM System, in accordance with lawful business practices and the provisions of the Operations Manual, or as approved in advance in writing by the Franchisor. Franchisees must participate in programs, special promotions, and events as required by the Franchisor, including servicing National Account Customers and using gift certificates, gift cards, and coupons at their own cost.