Does the 1-800-GOT-JUNK? Franchise Agreement specify any geographic limitations on serving 'National Account Customers' as described in Section 2.4?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor may require Franchisee to enter into Franchisor’s then current form of National Account Service Agreement in order to provide the Services to National Account Customers with premises located within the Territory.
Franchisee may decline to provide the Services to a National Account Customer by providing a written notice to Franchisor within one (1) Business Day of receipt of a request by Franchisor to provide the Services to a National Account Customer, in which case Franchisor may itself, through an Affiliate, by a subcontractor or through another System franchisee provide the Services to the National Account Customer.
Franchisee will be deemed to have rejected Franchisor’s request to provide the Services to a National Account Customer if Franchisee has not accepted Franchisor’s request within one (1) Business Day, in which case Franchisor may itself, through an Affiliate, by a subcontractor or through another System franchisee provide the Services to the National Account Customer.
Franchisee acknowledges and agrees that Franchisor’s policies and procedures with respect to the provision of the Services to National Account Customers may change from time to time as detailed in the Operations Manual.
For the purposes of this Section 2.4 and this Agreement, “National Account Customers” means a customer, a group of customers or an entity acting on behalf of a customer group or customers (under common ownership or control) with offices, franchises or stores or who is otherwise conducting business both inside and outside of the Territory and for which the Franchisor has arranged to provide the Services at multiple locations inside or outside of the Territory.
National Account Customers may include, without 4908-1371-6037.2 Franchise Agreement 4/22 limitation, corporations, non-profit organizations, federal, state and local government entities and organizations and any other persons or entities that may have a need for purchasing the Services at multiple locations inside or outside of the Territory.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, Section 2.4 addresses National Account Customers, defining them as entities with multiple locations inside or outside the franchisee's territory for which 1-800-GOT-JUNK? has arranged services. This includes corporations, non-profits, and government entities needing services at various locations. The agreement states that these locations can be both inside and outside of the franchisee's territory.
1-800-GOT-JUNK? may request a franchisee to service National Account Customers within their territory, using the current National Account Service Agreement form. The franchisee has the option to decline such requests, but must provide written notice within one business day. If the franchisee declines or does not respond within the stipulated time, 1-800-GOT-JUNK? reserves the right to provide the services themselves, through an affiliate, a subcontractor, or another franchisee.
This arrangement means that while franchisees are expected to service national accounts within their territory if requested, they are not obligated to do so. However, declining may result in 1-800-GOT-JUNK? assigning the work to another party. The policies and procedures for serving National Account Customers are subject to change as detailed in the Operations Manual, so franchisees need to stay updated on these changes. This system allows 1-800-GOT-JUNK? to ensure consistent service for national clients across different geographic locations, while also providing franchisees with some flexibility.