What is the designated customer relationship management software system called for 1-800-GOT-JUNK?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
for use by 1-800-GOT-JUNK? franchisees, Franchisee shall use only such systems and software and shall
not use any other system or software in operating the Franchised Business.
Franchisor will provide Franchisee with certain passwords for access to the
CRM System and other systems and software used in the System (each, a “Password”).
(b) the Sales, Marketing and Technology Fund is intended to, among other things, provide for the procurement, development and maintenance of the Sales Center and CRM System and to maximize general public recognition and patronage of the System for the benefit of Franchisor and all 1-800-GOT-JUNK? franchisees.
Except as expressly provided for in this Agreement, Franchisor and its Affiliates assume no direct or indirect liability or obligation to Franchisee with respect to the maintenance, direction or administration of the Sales, Marketing and Technology Fund, the Sales Center or the CRM System.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, franchisees are required to use the Customer Relationship Management (CRM) system designated by the company. 1-800-GOT-JUNK? retains control over the systems and software used within the franchise network, and franchisees must adhere to these standards.
The 1-800-GOT-JUNK? franchise agreement specifies that the Sales, Marketing and Technology Fund is used for the procurement, development, and maintenance of the CRM system. However, 1-800-GOT-JUNK? does not guarantee that each franchisee will directly benefit from the CRM system.
Franchisees are provided with passwords to access the CRM system and other software, and they are obligated to maintain the confidentiality of these passwords. This ensures the security and integrity of the 1-800-GOT-JUNK? system. The franchisor also assumes no direct liability to the franchisee regarding the CRM system.