What is the designated call center and online booking system called for 1-800-GOT-JUNK?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
b) the Sales, Marketing and Technology Fund is intended to, among other things, provide for the procurement, development and maintenance of the Sales Center and CRM System and to maximize general public recognition and patronage of the System for the benefit of Franchisor and all 1-800-GOT-JUNK? franchisees. Franchisor undertakes no obligation to ensure that any particular 1-800-GOT-JUNK? franchisee (including Franchisee) benefits directly or pro rata from the Sales, Marketing and Technology Fund, the Sales Center, the CRM System or the development, placement or conduct of any System advertising or promotions; (c) Franchisor shall administer the Sales, Marketing and Technology Fund in its sole and absolute discretion, Franchisor may in its sole discretion retain one or more of its Affiliates to assist with administration of the Sales, Marketing and Technology Fund. Except as expressly provided for in this Agreement, Franchisor and its Affiliates assume no direct or indirect liability or obligation to Franchisee with respect to the maintenance, direction or administration of the Sales, Marketing and Technology Fund, the Sales Center or the CRM System. Franchisee is not a third party beneficiary and shall have no right to enforce any contributions from other 1-800-GOT-JUNK? franchisees or direct the administration of the Sales, Marketing and Technology Fund in any way. Any obligation of Franchisor with respect to the Sales, Marketing and Technology Fund shall be contractual in nature, and Franchisee shall have no proprietary right in the Sales, Marketing and Technology Fund, and it shall not constitute a trust fund in any way; and 4908-1371-6037.2 Franchise Agreement 4/22 (d) Franchisor may cause the Sales, Marketing and Technology Fund to spend in any fiscal year an amount greater or less than the aggregate contributions of all 1-800-GOT-JUNK? franchisees to the Sales, Marketing and Technology Fund in that year. Franchisor may cause the Sales, Marketing and Technology Fund to borrow from Franchisor, its Affiliates, and other lenders to cover deficits.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 FDD, 1-800-GOT-JUNK? uses a system that includes a Sales Center and a CRM System. The Sales, Marketing and Technology Fund is intended to provide for the procurement, development, and maintenance of both the Sales Center and CRM System. The purpose of these systems is to maximize public recognition and patronage of the 1-800-GOT-JUNK? system for the benefit of both the franchisor and its franchisees.
The franchisor, 1-800-GOT-JUNK?, has sole and absolute discretion over the administration of the Sales, Marketing and Technology Fund, and may involve its affiliates in this process. The FDD specifies that franchisees are not considered third-party beneficiaries and do not have the right to enforce contributions from other franchisees or direct the administration of the fund.
1-800-GOT-JUNK? may spend more or less than the aggregate contributions from franchisees in any given fiscal year. Additionally, the franchisor can borrow from itself, its affiliates, or other sources to support the Sales, Marketing and Technology Fund. Franchisees are contractually obligated regarding the Sales, Marketing and Technology Fund, but they do not have any proprietary right to the fund, and it does not constitute a trust fund.