Besides the customer's name and address, what other information about the Unsolicited Order must a 1-800-GOT-JUNK? franchisee enter into the CRM System?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
Notwithstanding the provisions of Section 9.2, if Franchisee receives a request to provide the Services to a new or returning customer (an “Unsolicited Order”) while providing services to another customer, Franchisee shall immediately upon completion of the Unsolicited Order, enter the particulars of the Unsolicited Order (including, without limitation, the name and address of the customer, the amount charged for the Services and the date on which the Unsolicited Order was made and completed) in the CRM System.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, if a franchisee receives a request to provide services to a new or returning customer while already providing services to another customer (defined as an "Unsolicited Order"), the franchisee must enter specific details into the CRM system.
Specifically, in addition to the customer's name and address, the franchisee must record the amount charged for the services and the date on which the Unsolicited Order was both made and completed. This information must be entered into the CRM system immediately upon completion of the Unsolicited Order.
This requirement ensures that all revenue and customer interactions are tracked within 1-800-GOT-JUNK?'s central system, even those that don't originate through the Sales Center. This allows 1-800-GOT-JUNK? to maintain accurate records for royalty calculations, marketing analysis, and overall system performance monitoring. The franchisee must diligently comply with this requirement to avoid any discrepancies or compliance issues.