According to the 1-800-GOT-JUNK? National Account Service Agreement, what standards must the franchisee comply with when servicing a National Account?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
s its attorney-in-fact to do so. (b) Where Franchisor, Commercial Services or the affiliate enters into a National Account agreement as general contractor, it shall enter into such agreement as principal, and may subcontract the services to such National Account to Franchisee, provided that Franchisee services such National Account in accordance with the terms and conditions of the particular National Account agreement and is otherwise in compliance with the obligations of client expectations set by Franchisor from time to time. 3. National Account Terms. Franchisor, Commercial Services or an affiliate of either of them, may enter into National Account agreements upon any terms it determines, in good faith, to be commercially viable for the System, including, without limitation: (a) The provision of discounts off of regular retail pricing to the National Account, whether or not based upon volume. 4905-6245-1013.1 (b) The payment of commissions to the National Account or any party referring the National Account whether on a one-time or on an ongoing basis. (c) The establishment of fixed pricing or pricing models unique to the National Account. (d) The provision of service levels or standards unique to the National Account, including the requirement to provide service within required time periods, the provision of regularly scheduled service, or the use of specialized equipment or vehicles. (e) The provision of centralized billing for the National Account through Franchisor or its affiliate.
Source: Item 22 — Contracts (FDD page 24)
What This Means (2025 FDD)
According to the 2025 1-800-GOT-JUNK? Franchise Disclosure Document, when 1-800-GOT-JUNK? enters into a National Account agreement as a general contractor, the franchisee must service the National Account in accordance with the terms and conditions of the particular National Account agreement. The franchisee must also comply with the client expectation obligations set by 1-800-GOT-JUNK? from time to time.
Failure to service any National Account strictly in accordance with the terms of service applicable to that National Account or failure to comply with the service obligations in the Franchise Agreement to any of Franchisee’s customers, whether a National Account or otherwise, amounts to a material default under the terms of the Franchise Agreement.
If a franchisee fails to meet these obligations, 1-800-GOT-JUNK? can terminate the franchisee's participation in the National Account Program or their right to service one or more National Accounts. To be reinstated, the franchisee must first fully correct the reason for termination. If the termination was due to failure to meet National Account service obligations, the franchisee must submit a written plan detailing how they will meet all applicable National Account service obligations.
1-800-GOT-JUNK? does not guarantee any direct or indirect benefit from any particular National Account or that a franchisee will have the opportunity to service any National Account. 1-800-GOT-JUNK? may also withhold payments otherwise due to the franchisee if the franchisee is in default of the National Account Service Agreement.