According to 1-800-GOT-JUNK?, what defines 'National Account Customers'?
1_800_Got_Junk Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to solicit or permit other franchisees or third parties designated by us to solicit customers located anywhere in your Territory in order to develop them as National Account Customers. “National Account Customers” means a customer, a group of customers or an entity acting on behalf of a customer group or customers (under common ownership or control) with offices, franchises, locations, or stores or who is otherwise conducting business both inside and outside of your Territory and for which we have arranged to provide the Services at multiple locations inside or outside of your Territory. National Account Customers may include corporations, non-profit organizations, federal, state and local government entities and organizations and any other persons or entities that may have a need for purchasing the Services from us at multiple locations inside or outside of your Territory.
We have the sole and exclusive right to supply (in whole or in part) or designate any other entity (including you, other System franchisees or our affiliates) to supply the Services to National Account Customers, whether the Services are delivered to a location inside or outside of your Territory. We may, but are not required to, request that you provide the Services to a National Account Customer with premises located within your Territory in exchange for a payment to be made by us to you in an amount to be determined by us at the time of our request. We may require you to enter into our then current form of national account service agreement (the current form of which is attached as Exhibit H) in order to provide the Services to National Account Customers with premises located within your Territory. You will be deemed to have rejected our request to provide the Services to a National Account Customer if you have not accepted our request within one business day, in which case we may our self, through an affiliate, by a subcontractor or through another System franchisee provide the Services to the National Account Customer. Our policies and procedures with respect to the provision of the Services to National Account Customers may change from time to time as detailed in the Operations Manual.
Any customer that purchases local commercial services from you may at any time become or qualify to become a National Account Customer if the customer has offices, franchises, or stores, or is otherwise conducting business both inside and outside of the Territory, or otherwise meets the definition of a National Account Customer. In such cases, we may in our sole discretion (i) treat the local commercial customer as a National Account Customer, or (ii) allow you and the franchisee(s) for the customer’s other location(s) to each serve and bill the customer in your 4899-8658-3815.1
applicable territories, subject to any service and pricing policies that we establish to provide consistency for the customer (subject to applicable law).
Source: Item 12 — Territory (FDD pages 33–36)
What This Means (2025 FDD)
According to 1-800-GOT-JUNK?'s 2025 Franchise Disclosure Document, National Account Customers are defined as customers, groups, or entities acting on behalf of customer groups under common ownership or control. These customers typically have multiple locations, such as offices, franchises, or stores, and conduct business both inside and outside a franchisee's territory. 1-800-GOT-JUNK? arranges to provide services to these customers at multiple locations, which may be inside or outside the franchisee's territory. These National Account Customers can include corporations, non-profit organizations, and federal, state, and local government entities. Any person or entity needing 1-800-GOT-JUNK?'s services at multiple locations inside or outside of a franchisee's territory may also be classified as a National Account Customer.
1-800-GOT-JUNK? retains the sole right to supply services to National Account Customers, or to designate another entity, including the franchisee, other franchisees, or affiliates, to do so. 1-800-GOT-JUNK? may request a franchisee to provide services to a National Account Customer within their territory, in exchange for a payment determined by 1-800-GOT-JUNK?. To provide these services, the franchisee may be required to enter into 1-800-GOT-JUNK?'s national account service agreement.
If a franchisee rejects a request to service a National Account Customer by not accepting the request within one business day, 1-800-GOT-JUNK? may provide the services themselves, through an affiliate, a subcontractor, or another franchisee. 1-800-GOT-JUNK?'s policies regarding services to National Account Customers are subject to change, as detailed in the Operations Manual. This means that while franchisees may have the opportunity to service National Account Customers, 1-800-GOT-JUNK? ultimately controls these relationships and the terms under which they are managed.
Any local commercial customer that a franchisee serves can become a National Account Customer if they meet the criteria of having multiple locations inside and outside the territory or otherwise meet the definition. In such cases, 1-800-GOT-JUNK? has the discretion to treat the customer as a National Account Customer or allow the franchisee and other franchisees in the customer’s other locations to serve and bill the customer in their respective territories. This is subject to any service and pricing policies that 1-800-GOT-JUNK? establishes to maintain consistency for the customer, in accordance with applicable law. This ensures that 1-800-GOT-JUNK? can manage large accounts efficiently while also considering the interests and capabilities of its franchisees.